Luxury Watches & Fine Jewelry’s Shipping Policy

DOMESTIC SHIPPING POLICY

We ship orders via UPS/FedEx/USPS depending on the order and every shipment is insured for the full purchase price.

Luxury Watches and Fine Jewelry will gladly offer free UPS / Fedex Ground shipping and free USPS Priority Mail for all orders. However, should you return an item, the cost of shipping will be deducted from your total refund.

SHIPMENT PROCESSING TIME

Orders are processed within 1-2 business days.

Orders for in-stock items received by 3:30 PM Pacific Time USA time Monday-Friday usually ship the same day.

Air and Ground shipment time frames are in business days only, and exclude weekends and/or holidays. Luxury Watches and Fine Jewelry offices, including shipping and customer support, are closed on weekends and holidays.
Weekend deliveries are valid only if; the Next Day Air Saturday delivery option is selected, and the package will be shipped to a domestic location.

For your protection and ours, credit card orders are shipped only to the credit card billing address or alternate address on file at the time of the purchase. You must add alternate delivery addresses by contacting the credit card issuing bank. PayPal orders are shipped only to addresses associated with the PayPal account.

In order to be sure your purchase reaches you, all orders are shipped insured with signature required at delivery. If you will not be at the delivery address, please arrange for an adult to be available to receive your package.

SHIPPING RATES AND DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

Luxury Watches and Fine Jewelry does not guarantee delivery times.

Shipment to P.O. boxes or APO/FPO addresses

UPS and FedEx do not deliver to PO Boxes, APO, or FPO addresses. Please select the United States Postal option.
All items are shipped insured.

Shipment confirmation and order tracking

Email notification with shipping and tracking information will be sent to the email address you provide with your order.

• • UPS tracking info is available online here. 
  • United States Postal Service shipments can be tracked here.
  • FedEx shipments can be tracked here.

Customs, duties, and taxes

Luxury Watches & Fine Jewelry is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Luxury Watches & Fine Jewelry is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

RETURN POLICY

You may return your order for a full refund or an exchange within thirty (30) days of the date of purchase. However, the cost of shipping will be deducted from your total refund. Please see our Return Policy for more information.

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at sales@luxurywatchesandfinejewelry.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Luxury Watches & Fine Jewelry
Attn: Returns
RMA #
5694 Mission Center Rd
Ste 602-238
San Diego, CA 92108-4312
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least four (4) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. The return shipping charges will be free for damaged or defective items.

Please Note

• • Item must be returned in the same condition was received.

For more information, email support: sales@luxurywatchesandfinejewelry.com or our help center https://www.luxurywatchesandfinejewelry.com/elements/pages/contact/